Despite weather reports warning us of the upcoming snow, Britain still faced massive disruption as snow fell over the majority of the country earlier this week. Icy roads, cancelled flights and train delays all caused havoc across the country as money and time appeared wasted.
So, what are your rights?
Delayed flights – can I get compensation?
Snow and other poor weather conditions are considered ‘extraordinary circumstances’ so airlines do not have to pay out for delays. Some may issue refunds at their discretion however.
If you feel your delay was not caused by ‘extraordinary circumstances’ (for example if they blame the weather, but other flights are still departing) you can challenge the airline – many airlines stretch the definition of ‘extraordinary circumstances’.
If your flight is delayed by two hours or more you are entitled to: free emails/faxes, two phone calls, free food and drink and free hotel accommodation if you are required to stay overnight.
Car breakdowns – I haven’t got roadside assistance, what do I do?
Both Green Flag and the AA will pick you up even if you don’t have cover with them, however you should expect to pay more than if you had cover. The AA will pick up anyone, but you will have to take out an annual policy with them at the point of rescue.
Green Flag will collect you for a charge of £108, this will entitle you to roadside assistance and/or local recovery taking you to a garage of your choice (within 10 miles). You will not have to take out an annual policy with Green Flag.
Train delays – can I claim a refund?
Yes you can. The rules on compensation have been set out in the Conditions of Carriage, however most train companies operate a much more generous policy. On the whole, companies will refund you 50% of your ticket for delays over 30 minutes and double that if the delay is over an hour.
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